This Privacy Policy explains how Rubbish Clearance Richmond upon Thames collects, uses, stores, and protects personal data relating to customers and enquiries within the Richmond upon Thames area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Rubbish Clearance Richmond upon Thames customers and prospective customers in our service area.
Rubbish Clearance Richmond upon Thames is a rubbish and waste removal service operating in and around the London Borough of Richmond upon Thames. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed when you use our services or contact us.
We collect and process personal data that is necessary to provide our services, manage our relationship with you, and meet our legal obligations. The types of personal data we may collect include:
Identification and contact details, such as your name, address, email address, telephone number, and any other contact information you provide when you enquire about or book our services.
Service and booking information, including property access details, preferred appointment times, photographs you send us of waste to be removed, job notes, invoices, and records of the services provided at your property.
Payment and billing information, such as payment amounts, payment method, partial card details as provided on receipts, and invoice records. We do not store full card details when payments are processed through secure payment processors.
Communication records, including emails, phone call notes, text messages, and other communications you send to us when you request a quote, make a booking, ask questions, or provide feedback and complaints.
Technical and usage data, such as IP address, device type, approximate location, and information about how you interact with our website or online forms, where applicable. This may be collected via cookies or similar technologies, subject to your consent where required.
We process your personal data for the following purposes:
To provide and manage our services, including responding to enquiries, preparing quotations, confirming bookings, carrying out rubbish clearance at your premises, and issuing invoices and receipts.
To communicate with you about your bookings, changes to appointments, service updates, and any questions or concerns you may raise.
To manage our business operations, including record keeping, accounting, financial management, and the improvement of our services and customer experience.
To meet legal and regulatory obligations, such as tax and accounting requirements, recycling and waste disposal regulations, and record retention duties.
To handle disputes, complaints, or legal claims relating to our services, including the establishment, exercise, or defence of legal claims.
To send you occasional information about our services or related offers where you have provided consent or where we have a legitimate interest in doing so and it is permitted by law. You can opt out of such communications at any time.
We rely on the following lawful bases for processing your personal data:
Contract. Processing is necessary to enter into and perform a contract with you, for example when you request a quote, make a booking, or use our rubbish clearance services.
Legal obligation. Processing is necessary for us to comply with legal obligations, including tax, accounting, and waste regulation requirements.
Legitimate interests. We may process your data when it is necessary for our legitimate business interests, such as improving our services, communicating with existing customers about similar services, maintaining business records, and protecting our legal rights. We always balance our legitimate interests against your rights and freedoms.
Consent. In some cases we rely on your explicit consent, for example for certain marketing communications or the use of certain cookies and similar technologies on our website. Where we rely on consent, you may withdraw it at any time.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
Service and booking records, including invoices and basic contact details, are generally kept for up to seven years after the end of the financial year in which the service was provided, in line with tax and accounting requirements.
General enquiries that do not lead to a booking may be retained for up to two years, to help us respond to follow-up requests and manage our business records.
Marketing contact information used with your consent or our legitimate interests is kept until you opt out or until it is no longer needed for the purpose for which it was collected, at which point it will be securely deleted or anonymised.
When personal data is no longer necessary for the purposes for which it was collected, we will either delete it securely or anonymise it so that it can no longer be linked to an identifiable individual.
We may share your personal data with trusted third parties who act as data processors on our behalf. These third parties only process your data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and to comply with data protection law.
Categories of processors and third parties may include:
Payment processors and banks, who handle card payments and other financial transactions.
IT and hosting providers, who host our website, email services, and data back-up systems.
Customer management and booking systems, used to manage appointments, quotes, invoices, and customer communication.
Professional advisers, such as accountants, auditors, or legal advisers, who may require limited access to personal data to provide their services.
Where required by law, we may also share personal data with regulatory bodies, law enforcement agencies, or courts.
We do not sell your personal data to third parties.
Some of our service providers and processors may store or access personal data from locations outside the United Kingdom. Where such transfers occur, we take steps to ensure that your personal data receives an adequate level of protection. This may include relying on adequacy regulations for the destination country or entering into data protection contracts with standard contractual clauses approved by relevant authorities.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures may include secure servers, access controls, encryption in transit where appropriate, regular back-ups, and staff training in data protection and confidentiality.
While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure. You are responsible for keeping any passwords or access details confidential and notifying us promptly if you suspect any unauthorised use of your personal data in connection with our services.
If you are a customer or individual in the Richmond upon Thames area, you have certain rights in relation to your personal data under data protection law. These rights include:
The right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.
The right to rectification. You have the right to ask us to correct or update inaccurate or incomplete personal data.
The right to erasure. In certain circumstances you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
The right to restrict processing. You may ask us to limit the way we use your data in certain situations, for example while we investigate a concern about its accuracy.
The right to data portability. In some cases you can request that we provide your data in a structured, commonly used, machine-readable format or transfer it directly to another controller where this is technically feasible.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing activities. We will then stop processing your data for those purposes unless we have compelling legitimate grounds or a legal requirement to continue.
The right to withdraw consent. Where we process your data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the UK supervisory authority if you are unhappy with how we handle your personal data.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we use and protect your personal data.
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details made available on our usual business communications. Please provide enough information to allow us to identify you and respond to your request promptly.
Read the GDPR-compliant Privacy Policy for Rubbish Clearance Richmond upon Thames, explaining what data we collect, how we use it, our lawful bases, retention, processors, and your rights.
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