These Terms and Conditions set out the basis on which Rubbish Clearance Richmond upon Thames provides rubbish clearance and waste collection services. By making a booking or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any waste collection or related service.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation that requests or receives services from Rubbish Clearance Richmond upon Thames.
Services means any rubbish clearance, waste removal, waste collection, loading, transportation, recycling, disposal or related services provided by us.
Waste means the items, materials, junk, rubbish, refuse or other goods that the Customer asks us to collect, remove or dispose of.
Contract means the agreement between the Customer and Rubbish Clearance Richmond upon Thames, comprising these Terms and Conditions and the details of the booking.
We provide rubbish clearance and waste collection services, including but not limited to household waste removal, commercial waste removal, garden waste clearance, bulky item disposal and general junk removal.
The exact scope of the Services for each booking, including the type and estimated volume of Waste, access requirements, timing and price, will be agreed at the time of booking or on site before work begins. We reserve the right to refuse to remove any items that are hazardous, prohibited by law or which our operatives reasonably consider unsafe to handle.
3.1 Bookings may be made by telephone, email or through any other contact method we make available. When you contact us, you will be asked to provide details of the property, access, the approximate type and quantity of Waste and your preferred date and time for collection.
3.2 Any quote given before an on site inspection is an estimate only, based on the information you supply. We may revise the price on arrival if the Waste volume, weight, type, access conditions or parking arrangements differ from those described at the time of booking.
3.3 Your booking is confirmed when we have accepted your request for Services, agreed a date and time or arrival window, and either you have accepted our estimate in advance or you agree to our final quote on site. At this point, a Contract is formed between you and Rubbish Clearance Richmond upon Thames.
3.4 You must ensure that someone aged 18 or over is present at the property at the agreed time to provide access, confirm the items to be removed and authorise the work. If no one is present, we may treat the booking as cancelled by you and apply our cancellation terms.
4.1 You must provide safe, clear and reasonable access to the property and to the Waste that you want us to remove. This includes ensuring that stairways, corridors, lifts, gardens and outdoor areas are reasonably free of obstacles and safe to use.
4.2 You are responsible for obtaining any necessary permissions for access, parking or entry to communal areas, private roads or controlled parking zones. You must inform us of any restrictions that may affect our ability to park close to the property or to load Waste safely.
4.3 Any parking charges, permits, congestion charges or similar costs incurred while performing the Services will be payable by you in addition to the service price, unless we expressly agree otherwise in writing.
4.4 You must ensure that the Waste to be removed is clearly identified, and that no items you wish to keep are mixed with the items to be taken. Our operatives will rely on your instructions and will not be liable if items are removed that you later claim should have been retained.
4.5 You must not include in the Waste any items that are classified as hazardous, such as asbestos, chemicals, solvents, gas bottles, clinical waste, some electrical equipment, or any other material prohibited by law or not previously agreed with us. If such items are discovered, we may refuse to remove them, adjust the price, or cancel the job.
5.1 Our pricing is generally based on the volume and type of Waste removed, the weight where relevant, the time required for loading, and any special handling or disposal requirements.
5.2 Any price given before a site visit is an estimate only. The final price will be confirmed on site before the Services commence, once our operatives have inspected the Waste and access conditions.
5.3 If you decide not to proceed after we have attended the property and provided a final quote, we reserve the right to charge a call out or attendance fee to cover our reasonable costs.
5.4 All prices are quoted exclusive of any applicable taxes unless stated otherwise. If VAT or any other tax becomes payable, it will be added to the price at the prevailing rate.
6.1 Payment is due in full on completion of the Services, unless we have agreed an alternative payment arrangement in advance. We accept the payment methods that are made available at the time of service.
6.2 For business customers, and only where agreed in writing, we may provide invoices with agreed credit terms. Payment must be made in accordance with the invoice terms. We reserve the right to charge interest on overdue sums at the statutory rate, as well as reasonable recovery costs.
6.3 You are responsible for paying any charges associated with your chosen payment method. If a payment is declined, reversed or returned unpaid, you must pay our reasonable costs in dealing with the issue, and we may suspend or cancel further Services until payment is received.
7.1 You may cancel or reschedule your booking by contacting us. To avoid charges, you must give us at least 24 hours notice before the agreed arrival time.
7.2 If you cancel or reschedule with less than 24 hours notice, we may charge a cancellation fee to cover administrative and scheduling costs. If our team has already been dispatched or arrives on site and is unable to carry out the work for reasons within your control, we may charge a call out fee and reasonable waiting time.
7.3 In the event of severe weather, access problems, vehicle breakdown, staff illness or other circumstances beyond our reasonable control, we may need to cancel or rearrange your booking at short notice. In such cases, we will not be liable for any consequential loss, but we will offer an alternative date and time as soon as reasonably possible.
7.4 If our operatives are kept waiting for more than a reasonable period due to lack of access, absence of an authorised person, or other issues within your control, we may charge for additional waiting time at our standard rates.
8.1 Our operatives will carry out the Services with reasonable care and skill, using appropriate equipment and methods for rubbish clearance and waste collection.
8.2 Unless specifically agreed otherwise, the Services consist of the removal of loose or reasonably accessible items. We are not obliged to dismantle fixtures or fittings, undertake structural work, or remove items that are built in, fixed, or otherwise difficult to access.
8.3 We will make reasonable efforts to minimise mess and disruption, but some dust, disturbance or minor scuffs may be unavoidable when removing bulky or heavy items. You should take steps to protect flooring, walls and other surfaces where you consider necessary.
8.4 Once the Waste has been loaded into our vehicle and we have left the site, the Service will be deemed complete for the purposes of these Terms and Conditions.
9.1 We operate in accordance with applicable UK waste management legislation and regulations. Our aim is to handle, transport, recycle and dispose of Waste responsibly and lawfully.
9.2 By giving us Waste to remove, you confirm that you are entitled to do so and that, to the best of your knowledge, the Waste is not hazardous, contaminated or otherwise subject to special controls, unless this has been disclosed and agreed with us in advance.
9.3 We will decide, at our discretion, how the Waste is treated once collected, including whether items are reused, recycled, recovered or disposed of at licensed facilities. Title to the Waste passes to us when it is loaded onto our vehicle, unless otherwise agreed in writing.
9.4 We reserve the right to decline to remove any Waste that we reasonably believe to be illegal, hazardous, unsafe or beyond the scope of our licence or capability. Where possible, we may provide information about alternative disposal options, but we are not obligated to do so.
10.1 We will exercise reasonable care when carrying out the Services. However, you acknowledge that the movement of heavy, awkward or bulky items may carry a risk of damage to property, floors, walls, fixtures, fittings or belongings.
10.2 You are responsible for moving or protecting any fragile items, valuables, ornaments, pictures, floor coverings or other belongings that could be damaged during the clearance. We will not be liable for damage to items that should reasonably have been moved or protected by you in advance.
10.3 Our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort including negligence or otherwise, shall not exceed the price paid or payable for the specific booking giving rise to the claim.
10.4 We will not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss or damage arising from our Services, except where such limitation is prohibited by law.
10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be limited or excluded.
11.1 If you are unhappy with any aspect of our Services, you should notify us as soon as reasonably possible so that we have the opportunity to investigate and, where appropriate, to correct any issues.
11.2 Any complaints regarding alleged damage, shortfall in the Services, or other matters should be reported within 48 hours of completion of the job. You should provide reasonable evidence in support of your complaint, such as photographs and a detailed description.
11.3 We will review your complaint and respond within a reasonable time. Where we accept that we are at fault, we may offer to remedy the problem, provide a partial refund, or take other appropriate action. Any remedy will be at our discretion, subject to our legal obligations.
12.1 We will collect and use personal information about you in order to arrange and carry out the Services, process payments and manage our relationship with you.
12.2 We will handle your personal data in accordance with applicable data protection laws. We will not sell your personal information to third parties. We may share your information with our staff, subcontractors, insurers, professional advisers and service providers where necessary for the performance of the Contract or as required by law.
13.1 We may use employees, agents or subcontractors to perform all or part of the Services. This will not affect our responsibilities to you under these Terms and Conditions.
13.2 We may assign or transfer our rights and obligations under the Contract to another suitable provider, provided that your rights under the Contract are not materially affected.
13.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent.
14.1 We may terminate the Contract or suspend the provision of Services with immediate effect if you breach any material term of these Terms and Conditions, fail to pay sums due, provide misleading information, or behave in a threatening or abusive manner to our staff.
14.2 On termination, you must pay for all Services already provided up to the date of termination, together with any applicable fees or charges properly incurred.
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract.
15.2 Any changes to the Contract, including any special terms agreed between you and us, must be recorded in writing to be valid.
16.1 These Terms and Conditions and any Contract for the provision of Services are governed by and interpreted in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes or claims arising out of or in connection with these Terms and Conditions, the Contract or the Services provided.
By booking a rubbish clearance or waste collection service with Rubbish Clearance Richmond upon Thames, you confirm that you have read, understood and agreed to these Terms and Conditions.
Read the service terms and conditions for Rubbish Clearance Richmond upon Thames, including bookings, payments, cancellations, liability, waste regulations and governing law.
Get a quote
Richmond, the capital of Virginia, is an attractive destination for homebuyers and investors...
Richmond, Virginia, is a city steeped in history, brimming with rich culture, and buzzing with...
When the structure of a building deteriorates due to age, weather conditions or other factors, it...
Richmond, Virginia, is a city rich in history, culture, and a diverse real estate market. Whether...
Richmond, the charming capital of Virginia, is a city full of history, culture, and natural beauty.
(74)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
